Frequently asked questions

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General FAQs

We provide the following tailored solutions:
  • Conversational AI: Intelligent AI-powered chatbots for seamless communication.
  • Candidate Onboarding: Automates employee onboarding with KYC verification via WhatsApp.
  • Supplier Onboarding: Simplifies supplier registration with automated KYC checks.
  • Quote Comparison: Facilitates supplier-wise quotation analysis after purchase enquiries are shared through WhatsApp API.
  • Sales Order Management: Enables real-time order placement and tracking via WhatsApp.
  • Customer Support Management: Enhances customer service with AI-driven assistance and WhatsApp API integration.

Yes, all our solutions are tailored to align with your specific business needs and workflows. We ensure seamless integration with your existing systems, such as ERP and CRM platforms.

Our solutions incorporate essential security measures, including password encryption and foundational access controls, ensuring data protection in line with best practices.

Solution-Specific

What is Conversational AI, and how does it help my business?

Conversational AI uses AI-powered chatbots to deliver intelligent, human-like interactions. It automates routine tasks, enhances customer engagement, and provides 24/7 support.

On which platforms can Conversational AI be deployed?

Our AI solutions can be deployed across WhatsApp, websites, mobile apps, and other communication channels.

How does the Candidate Onboarding solution work?

Our solution enables HR teams to send onboarding links via WhatsApp. Candidates fill out forms, and the system verifies KYC details (e.g., PAN and address) using trusted third-party APIs before integrating the data into your ERP system.

What are the benefits of using this solution?

  • Automates document collection and validation.
  • Ensures compliance with KYC regulations.
  • Saves time and reduces manual effort for HR teams.

How does Supplier Onboarding help streamline procurement processes?

The solution automates supplier registration with KYC verification, reducing manual intervention. Suppliers receive secure onboarding links via WhatsApp to submit details quickly and accurately.

Can this solution integrate with my ERP system?

Yes, the solution integrates seamlessly with leading ERP platforms, ensuring data consistency and transparency.

How does the Quote Comparison solution work?

The Purchase Officer sends enquiries to suppliers via WhatsApp. Suppliers respond with quotes, which are then captured, organized, and compared in your ERP system for informed decision-making.

What are the key benefits of this solution?

  • Simplifies quote collection and management.
  • Reduces response time with real-time updates.
  • Enables transparent and data-driven procurement decisions.

How does Sales Order Management work?

Customers can place orders through WhatsApp, receive order acknowledgments, track dispatch schedules, and access invoices in real time. This solution provides a B2C-like experience for B2B enterprises.

How does this solution enhance customer satisfaction?

By providing real-time updates, seamless order tracking, and personalized communication, it improves transparency and builds stronger customer relationships.

How does Customer Support Management improve service delivery?

This solution automates ticket creation, warranty management, and complaint resolution. Customers can upload photos or videos of issues via WhatsApp for faster resolution.

Can the system escalate issues to human agents?

Yes, complex issues are automatically escalated to human agents, ensuring a seamless handover when required.