This enhanced customer support can be easily provided if the customer support agents are empowered with customer support automation tools like the SBS Customer Support system.
For ensuring an exemplary customer support and impeccable customer experience
Agents need to have a complete 360 degree view of the customer.
Transparency and complete clarity about customer’s historical interaction
Access to view previous customer tickets and their resolutions through an updated knowledge base of the system
Ticket’s generated would need to be automatically routed to the right agent as they come.
